The duties outlined below represent the minimum duties required as a Claims Manager. Other duties may be assigned as needed.

ESSENTIAL FUNCTIONS:

• Oversees the work activities of a team of claims professionals and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.

• Contributes to the achievement of business results by ensuring that claims are effectively handled according to company protocols, quality and customer service standards are achieved, and expenses are appropriately managed.

• Contributes to achievement of customer satisfaction by ensuring quality and service standards are met to include handling escalated customer service issues.

• Participates in coverage analysis and claims committees.

• Recognizes trends and implements improvement opportunities by monitoring team performance.

• Contributes to achievement of department budget and effectively manages expenses associated with claims to include usage of vendors.

• Communicates and shares pertinent and timely information to employees by holding team meetings, scheduling regular 1:1 and bi-annual adjuster meetings.

• Maintains compliance with Fair Claims Practices and statutory/case law.

• Remains current on insurance laws, regulations or trends for line of business.

QUALIFICATIONS: 

• Demonstrated experience successfully handling first and third party multi-line claims.

• In-depth knowledge of insurance policies and endorsements.

• Comprehensive understanding of the claims process, including risk transfer, litigation, effective negotiation strategies, and the principles, practices, and procedures relevant to the area of responsibility.

• Exceptional problem-solving and communication skills.

• Ability to effectively lead, motivate, and develop claims professionals.

• Excellent analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.

• Outstanding communication and customer service skills.

• Proficient in utilizing data and analytics to assess Company performance and drive continuous improvement.

• Open to embracing change and valuing diverse ideas and opinions.

EDUCATION/EXPERIENCE: 

• Bachelor’s degree

• 5-10 years of prior experience in the insurance industry

• Prior management experience is advantageous 

• CPCU is preferred

We offer a comprehensive benefits package that includes medical, dental, and vision coverage. Our 401(k) Plan features a generous company match and we provide wellness reimbursements as well as access to an onsite fitness facility. Additionally, employees enjoy seven paid holidays, sick leave, vacation time, flex workweek schedules, and reduced hours during the summer.